Refund & Return Policy
Your satisfaction is important to us. Review our simple and transparent return process.
Effective Date: 1 November 2025
At Nepthic, your satisfaction is important to us. If you are not completely happy with your purchase, we offer a simple and transparent return process.
1. Return Window
You may request a return within 14 days of receiving your shipment. Please note that the 14-day period starts from the day the item is delivered to you.
2. Condition of Returned Items
For hygiene reasons, returned items must be:
- Unworn and unwashed
- In their original condition
- With all original tags attached
Any item that does not meet these conditions may not be accepted for return or refund.
3. Refund Process
Our refund process is simple and flexible. Once your return is received and inspected, we'll arrange the refund in whichever way suits you best — whether it's the original payment method, store credit, or another agreed option.
Please allow 5–10 business days for the refund to appear after approval.
4. Sale Items
Sale or discounted items are non-returnable, unless there is a verified production defect or the product you received is incorrect or damaged upon arrival.
5. How to Initiate a Return
To start a return, please contact our support team at support@nepthic.com with your order number and reason for return. We'll guide you through the steps quickly and easily.
6. Shipping Costs for Returns
Unless the return is due to a production issue or shipping error, customers are responsible for the cost of return shipping.
7. Contact Us
For any questions regarding returns or refunds, reach out to us at: